~ Updated 22 January 2019 ~
Romantic Explorers ® (RE) is the trading company behind the content, goods and services provided. We are committed to protecting your privacy while interacting with our content, products and services.
Our goal is to provide you with a satisfying online experience while allowing you to safely purchase products and services online knowing your information is secure and not passed on to any third parties.
SECTION 1 – What do we do with your information?
When creating a listing for the directory, you sign up to create a profile and will need to add your name (you can use an alias), email address and phone number. Adding further details such as your address is optional. We only use your email address to confirm to you if your listing has been approved or to notify you if someone has a question about your listing.
When you purchase something from the RE website, as part of the usual buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about new experiences, good and services and other updates.
SECTION 2 – Consent
How do you get my consent?
Your full name (or alias) and email address is required to register on our website – adding other details to your profile is optional. You can change/edit the information on your profile at any time from the user dashboard. You can also delete your profile anytime.
When you provide us with personal information to register on the website to add a listing, complete a transaction, verify your credit card, place an order and the like, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
To download your profile data at any time after registering to add a listing:
STEP 1: To download profile data go to Frontend User Dashboard > My Profile
STEP 2: Scroll down to the bottom left corner and click on Download Profile button.
To delete your profile:
STEP 1: To delete any profile go to Frontend User Dashboard > My Profile
STEP 2: Scroll down to the right corner and click on Delete Account button.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at: Romantic Explorers, 27 Drysdale Court, Murrumba Downs, Brisbane, Queensland, Australia, 4503
Each email we send has the option to unsubscribe from future marketing promotions.
SECTION 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We use PayPal, which adheres to PCI-DSS laws, as a payment method on our websites. When making a payment, PayPal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. For more information on this please see Section 5 below, in particular the paragraph referencing PayPal.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
RE does not store or have access to your credit card details.
SECTION 4 – Third-party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links within the RE website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
We want to be as open and transparent with our users as possible, so below is a list of third party platforms we use with a short explanation of why we use them and their associated Privacy Policies:
- Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our sites and/or other sites on the Internet.
SECTION 5 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If you have an account with us, we encourage you to regularly update your password.
SECTION 7 – Cookies
SECTION 8 – Age of Consent and Information about Children
Our Website/ss are not targeted at or intended for children under 13. We do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at firstname.lastname@example.org, so that we may delete the information.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at email@example.com or by mail at Romantic Explorers, 27 Drysdale Court, Murrumba Downs, Brisbane, Queensland, Australia, 4503